How can we help?
Help & FAQs
Getting Started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Our business address is 1931 Cordova Road # 1134 Fort Lauderdale, FL 33316. If we can reach you within one hour, you’re in!
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & Policies
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral ID. Share this with friends. If a friend books through your referral ID, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Manage Your Account
Visit our customer page at https://tier1cleaningsquad.launch27.com/login
You can submit a password change request on the customer login page at https://tier1cleaningsquad.launch27.com/login
Log into your account at https://tier1cleaningsquad.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://tier1cleaningsquad.launch27.com/login and update your address on file.
Log into your account at https://tier1cleaningsquad.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & Safety
All of our employees are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window).
**If you cancel before 48 hours you will receive a full refund to the payment information on file.
**If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
**If you cancel within 24 hours, it is a $50 non refundable charge.
PLEASE READ:
We want to make sure that you receive the best service possible, and to ensure this, we ask that you provide an accurate and honest condition of your home when booking our services.
If we arrive at your home and find that the condition is significantly different from what was stated during booking, we reserve the right to cancel the cleaning appointment and charge a cancellation fee of $50.00.
We understand that unforeseen circumstances can arise and that you may need to reschedule your cleaning appointment. If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice to avoid the cancellation fee.
We value your business and appreciate your honesty and cooperation in ensuring that we can provide you with the best possible service. If you have any questions or concerns, please do not hesitate to contact us.
There are a few items in the home we will not clean:
- High ceiling fans
- Clean carpets (we will vacuum carpets but we are not a professional carpet cleaning company)
- Remove animal waste
- Mold removal
- Massive declutter (we will help organize some spaces but this is at the cleaners discretion)
- Clean walls (we will spot clean, but not extensive wall cleaning)
- Under no circumstances will the cleaners lift any heavy items (dressers, tables, etc)
- Any property outside of the home